Spa and Leisure Centre Manager

Long Ashes Leisure Centre & Pure Spa | Long Ashes Park

As the Spa and Leisure Centre Manager at Long Ashes Park, you’ll be responsible for developing the leisure business and providing excellent customer service. You’ll work with the Park Manager and marketing team to develop and deliver a clear vision and direction for the gym and swimming facilities (including memberships), Long Ashes Pure Spa and Woodlands Café. You’ll be a passionate leader with the ability to motivate, and support your team in order to meet your goals and keep your departments running smoothly.

Your new responsibilities:

  • Train the team to create an exceptional first and last impression to ensure the happiness of our guests.
  • Working with the Park Manager and marketing department, you will develop, maintain and deliver a business plan for the leisure club, spa and café.
  • Identify new opportunities to maximise the use of the leisure facilities.
  • Recruit new members of staff and onboard them effectively.
  • Provide ongoing support and training to your team.
  • Implement high standards of service for the reception desk, Woodlands Café and the Spa.
  • Make sure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to depending on where they are visiting.
  • Inspire and lead with a friendly and professional atmosphere so that all of our leisure centre visitors receive welcoming and efficient service at all times.
  • Make sure the team is engaged and proactive in creating positive and memorable experiences for our guests.
  • Create a culture of upselling across the café and spa to increase revenue.
  • Ensure staff are fully qualified for their department, organising external training where necessary.
  • Maintain the facilities ensuring a high standard of presentation and cleanliness.
  • Build and maintain strong working relationships with department supervisors and senior management.
  • Deliver brand standards at all times.
  • Ensure Health and safety is always being followed and adhered to.
  • Ensure daily and weekly health and safety/ compliance checks are complete and any concerns are rectified immediately.
  • Handle elevated customer concerns or complaints and, where shortfalls are identified, ensure training and corrective measures are taken.
  • Regularly review customer satisfaction levels and action issues from feedback promptly.
  • Complete stock checks and ensure the correct quantities are ordered.
  • Complete staff rotas for the café, reception and spa, tracking holiday requests throughout the year.

Is this role the right fit for me?

  • Previous experience in leisure club management - essential
  • Knowledge of health and safety and compliance within a food and beverage environment - essential (training provided for level 3)
  • Tech savvy with the ability to pick up new systems quickly
  • Strong people management
  • Passionate about providing an outstanding service to customers
  • Target driven with the capability to deliver
  • Ability to multitask
  • Able to think outside the box and have ideas on how to maximise opportunities

Why work for Lakeland Leisure Estates Ltd?

  • We believe in giving you the opportunity to run with your ideas and encourage you to take ownership for developing your departments.
  • We encourage creative thinking and new ideas.
  • Training and development opportunities are available throughout the park and the group, you can create a career path with us.
  • Employee team building opportunities.
  • Competitive salary.
  • Free leisure club membership.
  • Free onsite parking.
  • Discounts at the spa and on accommodation across the group.

About Long Ashes Park

Long Ashes Park is home to residential park homes, holiday caravans and lodges as well as hire fleet lodges and pub rooms. We’re a short drive from the picturesque town of Grassington, and offer customers a diverse range of facilities including Long Ashes Pure Spa, a swim shop, Woodlands café, a fully equipped gym and swimming pool with a jacuzzi, steam room and sauna. The Gamekeeper’s Inn is also onsite, catering for weddings and events as well as a daily lunch and dinner service.

Job Types: Full-time, Permanent

Salary: £26,000.00-£29,000.00 per year

How to Apply?

Email our team at hr@lakelandleisuregroup.com with your CV and a cover note.

Long Ashes Leisure Centre & Pure Spa | Long Ashes Park

As the Spa and Leisure Centre Manager at Long Ashes Park, you’ll be responsible for developing the leisure business and providing excellent customer service. You’ll work with the Park Manager and marketing team to develop and deliver a clear vision and direction for the gym and swimming facilities (including memberships), Long Ashes Pure Spa and Woodlands Café. You’ll be a passionate leader with the ability to motivate and support your team in order to meet your goals and keep your departments running smoothly.

Long Ashes Pure Spa | Long Ashes Park

We're looking for an experienced Therapist to join our spa team at Long Ashes Pure Spa. We can offer part-time or full-time hours.

Long Ashes Pure Spa has an extensive treatment menu of Elemis body therapy, facials and spa days alongside beauty essentials such as Jessica and GELeration manicures, pedicures, Lashes, Lycon waxing and tinting.