For bookings and enquiries
Call 01756 752261

Coronavirus (COVID-19) Update

Dear Valued Guests and Friends,

 

We are delighted to announce that we will be reopening on Wednesday 2nd December.

We would like to take this opportunity to thank our wonderful team, loyal customers and wider community, who have once again supported us over the past month. It means a lot to us and we look forward to seeing you over the festive period. The health and safety of our team and customers is our priority and we have adapted our procedures and put additional measures in place in accordance with Government guidance.

3 Tier Alert Level

The Government have updated the 3 tier alert level system. Once we reopen on 2nd December, we will be in a Tier 2 - High alert level. This means that the rule of 6 indoors and outdoors is in place. You may visit us in a maximum group size of 6 people (including children) from one household or support bubble.

To check the alert level for any postcode, please visit the Government Coronavirus webpage: https://www.gov.uk/find-coronavirus-local-restrictions

All Guests 

We politely request that if you or any members of your household have COVID-19 symptoms, please do not visit us, stay at home and self-isolate. Symptoms include a new continuous cough, high temperature or loss of or change to your normal sense of taste or smell: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/

Please contact us on 01756 752261 to rearrange your appointment.

 Face Coverings

The Government now require everyone to wear a face covering in a wider range of settings including shops, supermarkets, shopping centres, banks, beauty salons, vets and visitor attractions. You are also required to wear a face covering in hospitality premises (bars, pubs, restaurants and cafes), except when seated at a table to eat or drink. Some exceptions do apply.

For full details, please visit: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own


Our Team

  • Have undergone comprehensive training in our COVID-19 risk assessments, new procedures, social distancing and increased hygiene protocols
  • Have been provided with appropriate PPE includings face masks, face shields, gloves and hand sanitiser, and trained in the use of each
  • Will be required to self-isolate if they have COVID-19 symptoms


All Guests

  • Please sanitise your hands on entry to the spa and changing rooms, hand sanitiser stations are available throughout the facilities. Please wash your hands regularly for at least 20 seconds throughout the day
  • When visiting us, please adhere to social distancing at all times
  • Please observe the current Government guidelines which allow a maximum of 6 people to meet in a group from one household or support bubble
  • Your therapist will be wearing a face mask and face shield to protect you both during your visit
  • You will be required to wear a face covering for most treatments, your therapist will advise you if your face covering may be removed
  • Please attend appointments on your own or ask your companions to wait in the cafe while you enjoy your treatment
  • Please arrive 15 minutes before your appointment to complete your consultation form.
  • All guests except for spa day guests will be asked to wait in a designated seating area in reception until your therapist greets you
  • Our cleaning schedules and procedures have been enhanced, including the use of sanitiser and a fogging machine to ensure that the facilities and equipment have been thoroughly disinfected
  • Product testers have been removed. Should you wish to sample a product, please ask one of our therapists or receptionists
  • Please pay by card or contactless
  • Signage is in place to remind our guests and team of social distancing and our new guidelines
  • Protective screens have been installed at reception, Woodlands cafe and our manicure stations to protect our team and customers
  • We are ventilating public areas as much as possible to allow increased air circulation
  • Newspapers, magazines and printed materials have been removed
  • Our swimming pool, sauna, steam room and jacuzzi are open.
  • Capacity has been reduced in the swimming pool, jacuzzi, steam room and sauna with each session lasting 45 minutes. Sessions start on the hour with a 15 minute cleaning slot in-between each session. Please adhere to the times and areas you have booked to allow us to maintain social distancing and fully clean and fog the facilities and changing rooms
  • The changing rooms are only for the use of spa day guests and members
  • We will hold your details for 21 days for the NHS Test and Trace system

 Spa Days

  • Our receptionists will give you a robe, towel and slippers. At the end of your spa day, please place your robe, towel and slippers in the designated area next to reception
  • Only water may be provided in the relaxation lounge, should you wish to have any hot drinks, please visit the café
  • Morning Spa Days include use of the facilities from 9am until 1pm with afternoon tea at 1.30pm
  • Afternoon Spa Days include afternoon tea at 12.00pm then use of the facilities from 1.30pm until 5.30pm
  • Our swimming pool, sauna and jacuzzi are open
  • Capacity has been reduced in the swimming pool, sauna and jacuzzi with each session lasting 45 minutes. Sessions start on the hour with a 15 minute cleaning slot in-between each session. Please adhere to the times and areas you have booked to allow us to maintain social distancing and fully clean and fog the facilities and changing rooms


Gift Vouchers


Any gift vouchers which are due to expire by 31st December have been extended by 6 months.

 

To make a reservation, please contact us on  info@longashesbeautyspa.co.uk or 01756 752261.

 

We look forward to seeing you soon!

The Long Ashes Pure Spa Team